SHIPPING

FAQ

FREQUENTLY ASKED QUESTIONS

WHAT SIZE AM I?


Currently all our women’s accessories are one size.




I AM UNSURE ABOUT THE COLOUR OF AN ITEM?


We have tried to reflect as much as possible the actual colour, obviously digital matches as best it can, but if you are unsure about this please contact us and we can send out a yarn wrap.




HOW DO I PLACE AN ORDER?


Start browsing through our different products which can be seen by clicking one of the categories along the top bar. When you have found the product you’d like to purchase, simply click ‘ADD TO BASKET’. Continue browsing if you’d like to purchase more products, or checkout by clicking on the ‘ITEMS’ link next to the shopping trolley icon in the top right of every page. If you dont see a colour or style you like please get in touch lynne@lynnrennery.com I can custome make to order in a large range of beautiful colours.




DO I NEED AN ACCOUNT TO ORDER GOODS?


You don’t need to open an account with us prior to shopping on the website. Payments are securely handled by PayPal and if you don’t have a PayPal account you can pay safely by card without registering with PayPal either.




WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?


Please contact lynn@lynnrenney.com




WHAT PAYMENT METHODS DO YOU ACCEPT?


PayPal, Visa Debit, Visa Credit, MasterCard, American Express and most major credit/debit cards. If you would prefer to send a cheque please contact us at lynn@lynnrenney.com.




CAN I ORDER FROM OVERSEAS?


Yes, when you input your address during checkout the appropriate shipping charge will be shown. Either +£4.99 for delivery within the EU or +£5.99 for international delivery (USA, Asia). Default UK shipping is £2.99. If you have any queries please contact us at lynn@lynnrenney.com.




MY ORDER IS MISSING AN ITEM OR CONTAINS AN INCORRECT ITEM, WHAT SHOULD I DO?


Please contact us at lynn@lynnrenney.com and we will investigate this matter for you.




MY ORDER DID NOT GO THROUGH BUT I THINK YOU HAVE CHARGED ME?


We will of course be happy to rectify any problems that occurred during the order process. If you suspect that something has gone wrong please get in touch with us as soon as possible and provide as much information as you can. If you received an email receipt from PayPal please forward this with any correspondence. If you didn’t receive a PayPal receipt but think you may have been charged please check your bank statement to verify this prior to getting in touch.




WHAT IS YOUR RETURNS POLICY?


We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and then returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). Please note that a garment cannot be accepted back should it smell, for example of perfume, cooking or smoke. We will refund you by the same method that you paid us.




WHAT IF MY GOODS ARE FAULTY?


In the unlikely event that the product is faulty on arrival, incorrect or damaged in transit, please notify us immediately. If we are unable to provide you with a replacement you will have to return the item to us and we will refund you the cost of the item plus the original postage fee.




HOW DO I RETURN GOODS?


Please fill out the returns and exchanges form enclosed in your package as this will help speed up the process. Any comments regarding the reason for the return are greatly appreciated. Then send returns by registered mail, insured for its full value to: The customer is responsible for the postage costs incurred when returning an item. Goods must be placed back into their original packaging with the return slip and we recommend that you send it recorded delivery (first or second class) from the post office. Lynn Renney cannot be held responsible for any item that does not arrive here.Delivery charges are non-refundable, unless the item is returned within 10 days.




HOW LONG MIGHT A REFUND TAKE?


If you receive a faulty item and are returning it for a refund, once we have received the item the PayPal account or card used for the purchase will be credited with the cost of the goods. Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.





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