SHIPPING
FAQ
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Start browsing through our different products which can be seen by clicking one of the categories along the top bar. When you have found the product you’d like to purchase, simply click ‘ADD TO BASKET’. Continue browsing if you’d like to purchase more products, or checkout by clicking on the ‘ITEMS’ link next to the shopping trolley icon in the top right of every page.
If you dont see a colour or style you like please get in touch lynne@lynnrennery.com I can custome make to order in a large range of beautiful colours.
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Please contact lynn@lynnrenney.com
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We will of course be happy to rectify any problems that occurred during the order process. If you suspect that something has gone wrong please get in touch with us as soon as possible and provide as much information as you can. If you received an email receipt from PayPal please forward this with any correspondence. If you didn’t receive a PayPal receipt but think you may have been charged please check your bank statement to verify this prior to getting in touch.
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We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and then returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World). Please note that a garment cannot be accepted back should it smell, for example of perfume, cooking or smoke. We will refund you by the same method that you paid us.
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Please fill out the returns and exchanges form enclosed in your package as this will help speed up the process. Any comments regarding the reason for the return are greatly appreciated. Then send returns by registered mail, insured for its full value to: The customer is responsible for the postage costs incurred when returning an item. Goods must be placed back into their original packaging with the return slip and we recommend that you send it recorded delivery (first or second class) from the post office. Lynn Renney cannot be held responsible for any item that does not arrive here.Delivery charges are non-refundable, unless the item is returned within 10 days.
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If you receive a faulty item and are returning it for a refund, once we have received the item the PayPal account or card used for the purchase will be credited with the cost of the goods. Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.